The Social Security Administration is providing the following information about accessing services during the pandemic:

The Social Security Administration is committed to providing uninterrupted benefits and vital services the public relies on, especially during the current coronavirus pandemic.

The public can speak with a representative by calling (800) 772-1213 or their local Social Security office. Local office phone numbers are available online with the Social Security Office Locator.

SSA’s offices are not providing service for walk-in visitors, however SSA may be able to schedule an appointment for limited, critical issues if they cannot help someone by phone and if they cannot get the information they need or conduct their business online.

Social Security has secure and convenient online services to:

·        Apply for Retirement, Disability, and Medicare benefits;

·        Check the status of an application or appeal;

·        Request a replacement Social Security card (in most areas);

·        Print a benefit verification letter; and

·        Much more.

Lastly, SSA knows that getting medical and other documentation can be difficult due to the pandemic. SSA continues to extend deadlines wherever possible. Visit for more information.

COVID-19 Materials

In the current national emergency, legal assistance to older adults is critical to securing and protecting life essentials, as well as empowering older adults and protecting their rights. Visit our COVID-19 page for more information.

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Case consultation assistance is available for attorneys and professionals seeking more information to help older adults. Contact NCLER at